topic Re: Currys 6 months free code won’t work in Subscriptions

Currys 6 months free code won’t work

Walkers — Wed, 04 Dec 2019 09:14:54 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

We purchased a laptop today from curry’s PC world and got a code for 6 months free Spotify but when I tried to create an account and enter the code it will not except it and it just says please try again.

I would be very grateful it someone could help with this matter please

thank you

Re: Curry’s 6 months free code won’t work

Rene01 — Mon, 07 Oct 2019 05:00:50 GMT

Hi @Walkers,

I think creating an account and redeem your free spotify subscription are two seperate steps. If you create a account you will have spotify free. You can log on to the app and to your account via the website: spotify.com

When you logged on to your account via your account page you can choose the option : redeem

Please let us know where you get stuck in the process.

Regards,

René

Re: Curry’s 6 months free code won’t work

Walkers — Tue, 08 Oct 2019 14:08:53 GMT

I have created an account it just won’t accept the code in the the redeem box

Re: Curry’s 6 months free code won’t work

Rene01 — Sat, 02 Nov 2019 07:23:05 GMT

Hi @Walkers,

Please contact spotify support

Regards,

René

Re: Curry’s 6 months free code won’t work

Katerina — Sat, 02 Nov 2019 07:33:25 GMT

Hey there @Walkers,

Thanks for reaching out here in the Community about this!

Our tech folks were looking into this - it should be now fixed. Keep in mind that this offer is available for users who haven't had Premium in the past.

If you're eligible and you're still having troubles with the code, we'd recommend giving it another try to redeem it here from a desktop device.

If that still doesn't do the trick or you see any error messages, don't hesitate to let us know. It'd be also helpful if you could include a screenshot of that error message you see so we can take a closer look. Just make sure that there's no private/sensitive info when posting in the Community!

We'll be keeping an eye out for your reply. If there's anything else we can help with, don't hesitate to give us a shout.

Have a lovely day 🙂

Re: Curry’s 6 months free code won’t work

Tega1 — Mon, 11 Nov 2019 19:30:47 GMT

My Currys PC World won’t work please fix😭

Re: Curry’s 6 months free code won’t work

jam201984 — Tue, 12 Nov 2019 09:59:21 GMT

same happen to me, made new account then it asks to pick a plan then at the top of that plan it says (6 months free) £9.99 i go to set up payment and it fails saying i have already used a promo code or something which is not true as the account was made yesterday and has not even been used yet??

please help.. .

Re: Curry’s 6 months free code won’t work

Walkers — Tue, 12 Nov 2019 10:13:33 GMT

Hi I have actually managed to get this issue resolved now
I was in touch with Spotify through live chat and emails and did take lots of hours of back and forth but they sent me a link and told me to open it in a private browser so I did and it except the code straight away.
Hope this helps anybody who is having the same issue.

Re: Curry’s 6 months free code won’t work

jam201984 — Tue, 12 Nov 2019 10:46:32 GMT

just tried in private still didn't work same message

Re: Curry’s 6 months free code won’t work

Petya — Wed, 13 Nov 2019 09:05:08 GMT

Hey there all,

Thanks for reaching out!

@Tega1, do you get an error message and if so, what does it say? Have you tried any troubleshooting steps?

@jam201984, it looks like the error message you got is different from the one shown to @Walkers. Could you double check if you happen to have another account with Spotify with which you have signed up for a free trial before? You can do this with the help of this article. This could be the reason why your code is not accepted.

Let us know what happens, thanks!

Re: Curry’s 6 months free code won’t work

x1khysenf99ii3t — Sat, 16 Nov 2019 19:07:45 GMT

Hi mine isn't working I have just signed up, so its a new account and it wont work it just says oops something went wrong

Re: Curry’s 6 months free code won’t work

Kingschmidy — Sun, 17 Nov 2019 07:44:45 GMT

Im having the same problem

Carnt redeem curry’s code

Abrad10841 — Wed, 20 Nov 2019 19:10:12 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Re: Carnt redeem curry’s code

Jose_M — Wed, 20 Nov 2019 22:24:55 GMT

Hello @Abrad10841!

Can you let me know if you get any error messages when trying to redeem the code? Also note that this offer is not available if you’ve previously tried Spotify Premium

Keep me posted!

Re: Carnt redeem curry’s code

Abrad10841 — Thu, 21 Nov 2019 08:07:30 GMT

Hi I have not had Spotify premium before it say error please try again

Re: Curry’s 6 months free code won’t work

Nicky_19 — Thu, 21 Nov 2019 11:31:58 GMT

I can’t find the redeem option?

Re: Carnt redeem curry’s code

Jose_M — Thu, 21 Nov 2019 12:35:29 GMT

Hey @Abrad10841!

Sorry to hear you're having trouble with this. Can you try this process using another browser or Incognito Mode? It might also be worth trying another device or a different internet connection.

Keep me posted and have a nice day!

Re: Curry’s 6 months free code won’t work

Katerina — Sat, 23 Nov 2019 09:02:06 GMT

Hey there @x1khysenf99ii3t, @Kingschmidy and @Nicky_19,

Thanks for posting about this here in the Community!

@Nicky_19, if you've received a code through Curry's, we'd recommend taking a look at the physical or email receipt to locate the link where you can redeem the code.

If you're having troubles locating it, we'd recommend heading here.

@x1khysenf99ii3t and @Kingschmidy, we'd first recommend trying the steps below:

Copy and paste the following link in an incognito or private window in your browser: https://spotify.com/login
Log in using your account credentials
In the same incognito window, access this link: https://www.spotify.com/claim/currys/redeem/ Tip: You'll need to make sure that the page you end up says "Verify your code".
Enter the code from Curry's and click on Get Premium.

If that doesn't do the trick, it'd be very helpful if you could share a screenshot of the error message you see so we can take a closer look. Just make sure that there's no private or sensitive info displayed in it 🙂 Once we have that, we'll see what else we can suggest.

Let us know how you get on! We'll be right here if you need more help.

Have a lovely day 🙂

Re: Curry’s 6 months free code won’t work

ultron — Sat, 23 Nov 2019 12:55:42 GMT

It says

It looks like you’re not eligible for this offer but we’ve got other options etc.

Re: Curry’s 6 months free code won’t work

Katerina — Sat, 23 Nov 2019 14:30:45 GMT

Hey there @ultron,

Thanks for posting about this here!

Keep in mind that this offer is available to users who haven't had Premium or a trial in the past. This would explain why you're seeing this error message.

Alternatively, it's possible that you already redeemed this offer in a different account. In that case, we'd recommend taking a look at this Spotify Answer to locate it. Once you've done so, you can follow the steps here to close your Free account and avoid any mix-ups.

Hope this helps clarifies things! If there's anything else we can help with, don't hesitate to give us a shout.

Have a lovely day 🙂