topic Re: Can't check out using Google Home Mini offer in Subscriptions

Can't check out using Google Home Mini offer

davidmsom — Mon, 09 Dec 2019 23:35:47 GMT

Plan

Premium

Country

United States

Operating System

Windows 10

My Question or Issue

I've been trying to redeem my offer to get a Google Home Mini with my renewed subscription. However, when I link my Google account and attempt to check out, each time I click the "checkout" button, it doesn't take me to the payment page so I can confirm my details. It just stays on the cart page. I've tried this both on my regular browser (Google Chrome) and on incognito mode. I've been incredibly excited for this offer, and now I'm unable to redeem it. Any advice or suggestions?

Re: Can't check out using Google Home Mini offer

Sarahsedaii — Mon, 09 Dec 2019 23:43:46 GMT

I am also having this issue

Re: Can't check out using Google Home Mini offer

Sallad96 — Mon, 09 Dec 2019 23:51:03 GMT

I'm having the same problem. I've tried on my iPhone, iPad, and MacBook Pro and it does not work at all.

Re: Can't check out using Google Home Mini offer

Marienkaefer — Mon, 09 Dec 2019 23:52:33 GMT

I copied the link and opened it up in Safari and it let me check out. Google chrome might be having issues with it.

Re: Can't check out using Google Home Mini offer

jtbbren — Mon, 09 Dec 2019 23:54:33 GMT

Yep, no progress yet. I was able to get to the checkout with another order. It's only for this promo that it's not working.

Re: Can't check out using Google Home Mini offer

alexcline9 — Mon, 09 Dec 2019 23:55:48 GMT

Same here

Re: Can't check out using Google Home Mini offer

NatJ — Mon, 09 Dec 2019 23:55:59 GMT

I had the same issue. I tried different browsers with no luck. I tried different colors with no luck initially. The third one I chose, Chalk, finally went through. I tried Aqua first, then charcoal. I did not try coral.

Re: Can't check out using Google Home Mini offer

Sallad96 — Tue, 10 Dec 2019 00:03:44 GMT

Also tried it with Safari on my Mac and it worked!

Re: Can't check out using Google Home Mini offer

Sarahsedaii — Tue, 10 Dec 2019 00:10:56 GMT

It worked when I chose a different color

Re: Can't check out using Google Home Mini offer

davidmsom — Tue, 10 Dec 2019 00:51:04 GMT

I resolved the issue. I ended up waiting an hour or so after my first attempt and trying again in incognito with another color. It went through.