topic Re: Can't make payment in Subscriptions

Can't make payment

rheavictor — Mon, 23 Dec 2019 13:36:17 GMT

I'm trying to update the payment for my account and I simply can't. I'm trying for more than a week and today my premium got cancelled for not payind it, but everytime I try to pay it shows an unkown error and prompt me totry with other method.

I tried with 2 different Credit cards, one debit card (solutions available for Brazil) and nothing.

How am I able to pay for it?

Thank you.

*PS: My God, are you really serious that the support is only through here? No chat, nothing? The "number-one-comfort" came for Spotify?

Re: Can't make payment

Billy-J — Mon, 23 Dec 2019 15:11:55 GMT

Hey @rheavictor, thanks for reaching out to the Community!

I'll be happy to help.

Could you try following some payment troubleshooting steps here? Please make sure to follow all the steps provided in that support article.

If that doesn't help, could you try the same thing using a different browser or private window?

Let me know how this goes 🙂

Re: Can't make payment

Petya — Mon, 30 Dec 2019 11:17:38 GMT

Hey @rheavictor,

Thanks for your post!

Trying to update the payment details in an Incognito Window on a desktop device is a good first step to try.

If that doesn't do it, changing the payment method is an option.

If you continue to experience issues, could you send us a screenshot of the error message?

Keep us posted!