topic Re: Mobile Payment in Subscriptions

Mobile Payment

eyarfab — Mon, 06 Jan 2020 22:52:37 GMT

The payment won't go through even though I have enough balance.

Plan

Free/Premium

Country

Philippines

Device

Asus M1 Pro

Operating System

Andriod 9

My Question or Issue

Re: Mobile Payment

OneByBoo — Tue, 07 Jan 2020 06:19:20 GMT

Hi there @eyarfab,

thanks for reaching out to the community !

I would like to refer you to your account overview page at Spotify.com to view the possible and optional payment methods that are available to you.

Then, after clarifying that you're using a valid payment method, please visit this help page and follow the troubleshooting steps provided on it to solve the issue.

Keep me posted on your progress 🙂

Re: Mobile Payment

Petya — Tue, 07 Jan 2020 11:37:37 GMT

Hey there @eyarfab,

Thanks for posting here!

If you continue to experience the issue with this exact payment method you're trying to subscribe to Premium with, it's a good idea to contact your payment provider and check if everything is fine on their side.

Let us know how it goes!