topic Re: Hulu subscription canceled when I updated my billing info because my credit card was compromised in Subscriptions

Hulu subscription canceled when I updated my billing info because my credit card was compromised

KevinJ_CO — Tue, 07 Jan 2020 23:14:28 GMT

Can you reenable my subscription for HULU please?

Re: Hulu subscription canceled when I updated my billing info because my credit card was compromised

Billy-J — Wed, 08 Jan 2020 05:09:54 GMT

Hey @KevinJ_CO, thanks for reaching out to the Community!

I'll be happy to help.

Can you please try lining your accounts on https://signup.hulu.com/spotify? Let me know if you get an error message and send me a screenshot if so (make sure to hide sensitive info when posting to the Community).

Let me know how this goes!

Re: Hulu subscription canceled when I updated my billing info because my credit card was compromised

KevinJ_CO — Wed, 08 Jan 2020 13:53:14 GMT

Here is the error I get:

Re: Hulu subscription canceled when I updated my billing info because my credit card was compromised

Billy-J — Thu, 09 Jan 2020 04:33:15 GMT

Hey @KevinJ_CO,

Could you let me know if you're on Premium Individual or Premium Student?

Keep me posted.

Re: Hulu subscription canceled when I updated my billing info because my credit card was compromised

KevinJ_CO — Thu, 09 Jan 2020 13:46:26 GMT

Premium individual

Re: Hulu subscription canceled when I updated my billing info because my credit card was compromised

Billy-J — Thu, 09 Jan 2020 23:58:24 GMT

Hey @KevinJ_CO,

Okay.

I'd recommend checking out this Ongoing Issue for more info and the next steps to try.

I'll be here if you have any more questions!

Re: Hulu subscription canceled when I updated my billing info because my credit card was compromised

KevinJ_CO — Fri, 10 Jan 2020 03:16:42 GMT

Yes. That is the issue. The thread you sent me said it's fixed. There are other thread that day to post in here if you have the issue so you can give me a link to reinstate my Hulu subscription.

Like this: https://community.spotify.com/t5/Subscriptions/Hulu-cancelled-after-payment-details-updated-01-04-2020/m-p/4880297

That is why I posted here to begin with. Can you please fix this on my account?

Kevin

Re: Hulu subscription canceled when I updated my billing info because my credit card was compromised

Billy-J — Fri, 10 Jan 2020 14:13:46 GMT

Hey @KevinJ_CO,

The link I provided in my last reply, was the steps to get in touch with Customer Support. You can find more info here.

Hope this helps.