topic Re: Payment in Subscriptions

Payment

Steve_paparidis — Sun, 19 Jan 2020 18:08:38 GMT

Hello there. I'm using the Premium for students and despite the fact that i have two more months of free trial, you charged me one week ago the full premium fee. Why is that?

Re: Payment

OneByBoo — Tue, 21 Jan 2020 06:17:16 GMT

Hi there @Steve_paparidis,

thanks for posting !

If you have successfully activated your 3-months free trial, the system cannot charge you before the trial expires.

What might have happen is that you have accidentally created a second Spotify account and subscribed to Premium.

Please use this help article to locate all accounts listed with your details - this will help determine if you currently have more than one account.

Let me know how it goes 🙂

Re: Payment

Steve_paparidis — Tue, 21 Jan 2020 11:25:15 GMT

No, i haven't another account to spotify cause i checked my mails and there is only one account. I don't know what to do and i'm very frustrated.

Re: Payment

Mario — Thu, 23 Jan 2020 11:38:45 GMT

Hey @Steve_paparidis,

Just jumping in to add that, if you confirmed you only have one Spotify account and it's the one being charged the full Premium price before the trial expiration date, what might have happened is that you received a pre-authorization charge to confirm that your payment method is eligible for the Premium subscription monthly payments.

It'd be great if you'd reach out to your payment method provider and double-checked with them whether this is the case.

If these charges are not related to a pre-authorization test, you can get in touch with our folks in the Support team to find out about and block the source of these unexpected charges.

Take a look at the 'Write to us' section in this support site article to see how you can contact them.

Hope you'll find this info useful. Let us know if there's anything else we can help with!