topic Re: Payment failed in Subscriptions

Payment failed

23jcmywx4khzic4 — Mon, 27 Jan 2020 07:20:19 GMT

Plan

Family Premium

Country

Germany

Device

iPhone7

Operating System

iOS

My Question or Issue

Hey guys,

today when opening my spotify i got shown a message that says something along the lines that i have to renew my payment method because of issues when paying the money. When I went to renew my subscription on paypal they told me they will take 190.15€ from me(1 year of family membership) which confuses me since it's supposed to be payed every month.

Re: Payment failed

Mario — Tue, 28 Jan 2020 08:12:08 GMT

Hey @23jcmywx4khzic4,

Thanks for reaching out about this and welcome to the Community.

Would you mind sharing with us a screenshot of the page where you're asked to pay 190.15 EURO for the Premium Family subscription renewal?

It will help us look into this in greater detail so that we can handle this together.

As a heads-up, it'd be great if you'd double-check that any personal sensitive data is hidden in the screenshot.

We'll look out for your reply!