topic Re: Trouble with giftcard in Subscriptions

Trouble with giftcard

Magnusson03 — Sun, 16 Feb 2020 21:37:35 GMT

Hi! I'm reaching out for some help. I've got a giftcard for christmas present last year. When I try to upgrade to premium with the PIN gode from the card it just comes up a red box where it says that it doesn't work. I've tried all the solutions that I found on the web, but it still doesn't work. I've read that the company behind the cards has gone bankruptcy. I'm afraid that the card is unworthy. Is there a chance that I can get a substitute? The card was worth 300 swedish kronor. Thank you in advance.

Country

Sweden

Device

Sony Xperia 10 plus

Re: Trouble with giftcard

Billy-J — Mon, 17 Feb 2020 07:06:10 GMT

Hey @Magnusson03, thanks for reaching out to the Community!

I'm sorry to hear this.

To confirm, could you make sure you followed all the steps provided in this support article > Gift Card not working? section? They're simple but overlooked, and can help solve the issue.

Keep me posted!

Re: Trouble with giftcard

Magnusson03 — Mon, 17 Feb 2020 07:16:54 GMT

I've already tried that. Unfortunately it dosen't work.

Re: Trouble with giftcard

Billy-J — Mon, 17 Feb 2020 07:36:55 GMT

Hey @Magnusson03,

Thanks for the reply!

In that case, it's best to get in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

Re: Trouble with giftcard

Magnusson03 — Mon, 17 Feb 2020 07:41:45 GMT

I'll do that. Thanks for the answer!

Re: Trouble with giftcard

Caro191 — Thu, 18 Jun 2020 21:22:49 GMT

Hey! I have the same problem. Did you menage to solve the problem, and h´if how? 😞

Re: Trouble with giftcard

Magnusson03 — Thu, 02 Jul 2020 12:50:52 GMT

I sent an e-mail to spotify support, they asked med to send a picture on
the giftcard and The receipt. That way they could help me and manage to fix
the problem. Here's the Gmail <snip - Moderator Edit>

Good luck and I hope you get your problem solved. 😃