topic refund and cancel subscription in Subscriptions

refund and cancel subscription

manolo19899 — Thu, 20 Feb 2020 19:38:28 GMT

hi. i charged 6.99 from spotify with transaction id PO20049000110588. I havent registered to spotify in this sort term so i dont know the mail and i havent charged before. i want to stop it. i didnt use the service and i want my money back. if u want to know the transaction card details inform me.my mail is *snip*

Plan

Free/Premium

Country

GREECE

Device

XIAOMI MI9T PRO

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

REFUND AND UNEXPECTED CHARGE

Re: refund and cancel subscription

Brunelicia — Thu, 20 Feb 2020 19:39:39 GMT

Hey @manolo19899 ,

Welcome to the Community!

I'd recommend taking a look at this article for the next steps to take.

Let me know how it goes. 🙂

Re: refund and cancel subscription

manolo19899 — Thu, 20 Feb 2020 19:43:25 GMT

i have charged already yesterday. i have messaged the customer support and sent me a message to post on twitter or here. i dont have a twitter account and i see that the spotify service is awful .

Re: refund and cancel subscription

Brunelicia — Thu, 20 Feb 2020 19:45:08 GMT

I'm sorry for any inconvenience regarding this.

Please get in touch with the Support directly here: https://www.spotify.com/about-us/contact/

If you receive an automated message, please make sure to reply to it.