topic Payment in Subscriptions

Payment

murphy2751 — Fri, 21 Feb 2020 22:33:21 GMT

My Question or Issue

i didnt have a spotify account, and i got charged somehow....is there anyway i can get my money back or at least cancel the subscription? i dont know what email or anything the card is attached to that has a spotify.

Re: Payment

Emilia_8 — Fri, 21 Feb 2020 22:59:15 GMT

Hi @murphy2751,

Thank you for reaching out here in the Community!

Please, check out this support article and follow the steps provided under the Do you have more than one Premium account? part.

I hope it helps!

Re: Payment

murphy2751 — Fri, 21 Feb 2020 23:02:28 GMT

@Emilia_8 it didnt help

Re: Payment

Emilia_8 — Fri, 21 Feb 2020 23:07:04 GMT

Hello @murphy2751,

Thanks for giving it a try!

In this case I'd recommend reaching out to customer support and they will be happy to help you cancel your subscription.

You can find the contact form at the bottom of the Do you have more than one Premium account? part from my previous response.

Let me know if you have any further questions!