topic Re: Free Trial Charge... in Subscriptions

Free Trial Charge...

user-removed — Mon, 09 Mar 2020 23:18:23 GMT

Plan

Free/Premium

Country

United States

My Question or Issue

I had a trial but I didn't cancel and it charged me, I only wanted trial not a charge. Give me a refund please.

Re: Free Trial Charge...

OneByBoo — Wed, 11 Mar 2020 09:48:33 GMT

Hi there @user-removed,

thanks for reaching out to the community !

I would like your to check out this info page to unexpected charges as it might shed some light.

Furthermore, please check out your account status over the Spotify.com to make sure you don't have any subscription active.

Let me know what you find 🙂

Re: Free Trial Charge...

Mario — Wed, 11 Mar 2020 15:09:14 GMT

Hey @user-removed,

Together with what @OneByBoo suggested, it'd be good to take a look at this article since it features some additional info regarding what to do if you'd like to stop your subscription.

For further help regarding your refund request, feel free to get in touch with our folks in the Support team. You can do this by following the steps here in the section called Write to us.

Hope you'll find this useful. Let us know if there's anything else we can help with!