topic [All Platforms][Subscription] Not eligible for Individual premium plan in Subscriptions

[All Platforms][Subscription] Not eligible for Individual premium plan

zachary1234 — Wed, 25 Mar 2020 00:41:13 GMT

I used to have a yearly premium plan which has now expired and I am trying to purchase the Individual (monthly) plan instead. But when I get taken to the payment site I am told that:

It looks like you’re not eligible for that offer, but we found more for you.

I am offered either the Family or Student plans. Don't want either of those. Tried on Android, Mac, browser.

Has anyone seen this before?

Re: [All Platforms][Subscription] Not eligible for Individual premium plan

OneByBoo — Fri, 27 Mar 2020 10:55:06 GMT

Hi there @zachary1234

thanks for reaching out to the community !

At first, i would recommend trying the same process on a different browser or incognito web page.

Another action possible is trying to subscribe using this link.

Let me know how it goes 🙂

Re: [All Platforms][Subscription] Not eligible for Individual premium plan

Beauseph — Mon, 13 Apr 2020 00:01:39 GMT

Try going into your account and updating payment method if the individual premium subscription is still attached to your account in settings.