topic Re: Didn't receive pin code in Subscriptions

Didn't receive pin code

K0ala — Sat, 16 Dec 2017 09:42:23 GMT

I'm trying to upgrade to premium, I've entered my number everytime but i didn't get pin code. I'm from Indonesia using Indosat card

Re: Didn't receive pin code

Tom — Sat, 16 Dec 2017 12:08:46 GMT

Hey @K0ala,

What do you mean by the pin code?

Please could you give me a detailed description of the issue you are having?

Thanks,

Tom

Re: Didn't receive pin code

Mei95 — Fri, 03 Apr 2020 22:04:22 GMT

This code Tom. I haven't receive it too. I tried 5 times i didn't receive any code in my messanger.

Re: Didn't receive pin code

Xenia — Tue, 07 Apr 2020 10:58:06 GMT

Hello there @Mei95,

Thanks for the additional information and sharing the screenshot with us. No worries - we're here to help!

Since you're trying to sing up for Premium through your mobile provider, we'd suggest reaching out to our billing partner Fortumo to check the status of the payment for you. You can visit their support center here.

For full info on how to pay by mobile, you can read this support article.

Hope this helps. Let us know how you get on.

Re: Didn't receive pin code

Mei95 — Thu, 09 Apr 2020 13:18:41 GMT

Hi there. Thank you for your reply. But it didn't help. Fortumo just reply
like this (screenshoot). And it realy didn't answer my question.

Re: Didn't receive pin code

Katerina — Thu, 16 Apr 2020 10:21:14 GMT

Hey there @Mei95,

Thanks for keeping us in the loop!

It looks like your screenshot didn't upload properly in your post - could you give it another try?

Just make sure that there's no private or sensitive info displayed.

On another note, we'd recommend making sure that you're entering the correct number while upgrading and that you've made sure that there are no settings that could be blocking this type of incoming text messages.

If that doesn't do the trick, we'd suggest giving it one more try:

From a different, preferably desktop, device
Through a different internet connection

Keep us posted! We'll be right here if you need more help.

Have a lovely day 🙂

Re: Didn't receive pin code

Mei95 — Tue, 12 May 2020 14:22:47 GMT

Hi there, so i end up changing my phone provider for subscriptions. And it works well i guess my Ooredoo provider has a problem.