They charged me after cancelled it

Jmdrh — Sat, 04 Apr 2020 19:47:14 GMT

Plan

Premium

Country

Perú

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I canceled Spotify premium on March 31 because I didn't want to have it anymore, but they charged me on April 1 anyway, so I want a refund.

Re: They charged me after cancelled it

OneByBoo — Sat, 04 Apr 2020 20:29:06 GMT

Hi there @Jmdrh,

thanks for reaching out to the community !

Please view you receipts section on your account overview here to make sure you've canceled before your billing date.

You can also view your subscription status to make sure you are indeed on the Free addition.

What i would also suggest is to use this help page to check out if you accidentally have more active accounts which may cause any further charges.

Last but not least, you can always read more about refunds on this support page.

Bear in mind that if you'd need to get in touch with support it may take them a bit more time to respond due to the current COVID-19 situation.

Thanks for your patience.

Let me know if there's anything else i can help with 🙂