topic Re: New debit card in Subscriptions

New debit card

tal19987 — Tue, 07 Apr 2020 03:39:01 GMT

Plan

Premium

Country

Israel

My Question or Issue

Hy,

I've changed my Payment to a new debit card 3 months ago but i still see that the old card is being charged for it.

Also, i can see in that Payment window in Spotify Web that the debit card number is the new one.

PLEASE HELP.

Re: New debit card

Ivan — Tue, 07 Apr 2020 06:32:58 GMT

Hey there @tal19987,

Thanks for reaching out to the Community about this.

We charge each Premium plan once per month. However, sometimes Spotify users create more than one account for different reasons. In such a case you might have two or more Premium accounts.

We suggest you head to this help page. Make sure you check all the troubleshooting steps and especially the ones for finding other accounts.

Hope this helps. Let us know how it goes.

Re: New debit card

tal19987 — Tue, 07 Apr 2020 15:20:52 GMT

WOW. THANKS!

The problem was that i had Facebook account with Premium plan that was still charging my old account.

Thank you!

Re: New debit card

Ivan — Wed, 08 Apr 2020 09:18:26 GMT

Hey @tal19987,

Thanks for keeping us in the loop.

We’re happy to hear this is fixed for you.

Thank you and take care!