topic Re: Mobile payment yearly plan in Subscriptions

Mobile payment yearly plan

andrewvdbp — Thu, 09 Apr 2020 07:02:40 GMT

Plan

Premium Yearly

Country

Philipines

Device

Android and Chromebook

Operating System

Chrome OS

My Question or Issue

Hi,
I am in the Philipines and trying to purchase the yearly Premium with mobile. When ever I select yearly in any of the payment options it switches to credit card. How do I pay by mobile.

I have tried to:
- Buy in incognito.

- Use a ***spotify**yearly URL in some other posts.

- Use the mobile app.

- use chrome browser.

I am sitting with all the money on my mobile and dont want to loose it. Please help.

In the help function Spotify only excludes student and family plans from paying with mobile.

Many thanks

Re: Mobile payment yearly plan

andrewvdbp — Thu, 09 Apr 2020 07:10:49 GMT

Here is picuter of what it shows after I selected yearly plan.

Re: Mobile payment yearly plan

Xenia — Thu, 09 Apr 2020 08:41:16 GMT

Hi there @andrewvdbp,

Thanks for reaching out here and welcome to the Community! We're happy to shed some light on the situation.

It's currently not possible to by mobile for this plan. In the Philippines you have the following options to pay for Spotify Premium Yearly:

Pay by credit or debit card
Pay by online banking
Pay by cash

Hope this answers your question. Let us know if there's anything else you need help with 🙂

Re: Mobile payment yearly plan

andrewvdbp — Thu, 09 Apr 2020 11:10:04 GMT

Why not, you can pay other time frames but not this. And why do they not make it clear. In the help section they say only family and student plans can not be payed by mobile?

Re: Mobile payment yearly plan

Xenia — Thu, 09 Apr 2020 12:25:52 GMT

Hello again @andrewvdbp,

Sorry for the confusion! Available payment methods for different type of subscriptions may change over time. The best way of checking which payment methods are acceptable is following the steps here and choosing your desired plan.

Give us a shout if you have any other questions!