topic Falha de pagamento in Subscriptions

Falha de pagamento

RonaldMota95 — Sat, 11 Apr 2020 13:50:49 GMT

Pagamento via boleto bancário foi efetuado dia 08/04/20, até o prezado momento minha assinatura premium não foi liberada!

Já segui todos os passos que o site disponibiliza para auxilio, nada mudou!

Por favor, liberem

Re: Falha de pagamento

Ivan — Mon, 13 Apr 2020 07:36:56 GMT

Hey there @RonaldMota95,

Thanks for reaching out - we’re here to help!

Hope you don't mind us replying in English as it's the Community's official language.

Sometimes Spotify users create more than one account for different reasons. In such a case you might have both free and Premium accounts. If you're accidentally logged in to your free account, you won't be able to see Premium features.

We suggest you head to this help page. Make sure you check all the troubleshooting steps and especially the ones for finding other accounts.

If that doesn't do the trick it's a good idea to contact your payment service provider to check on the status of the transaction you attempted.

Hope this helps. Keep us posted.

Re: Falha de pagamento

RonaldMota95 — Mon, 13 Apr 2020 15:26:34 GMT

hello, well i tried to switch accounts but my other account is free too.

Re: Falha de pagamento

Elena — Tue, 14 Apr 2020 07:36:20 GMT

Thanks for getting back to us with more info @RonaldMota95!

Could you take a look at your Receipts page? If you don't see the payment there, it means that it hasn't gone through successfully on our end yet.

In that case we'd recommend reaching out to your payment provider for further info. This might be a case of a pending payment that usually get automatically refunded in a few days.

We'll be on the lookout for updates. Give us a shout if you have any other questions.

Re: Falha de pagamento

guimaraesmarial — Tue, 05 May 2020 21:54:33 GMT

Paguei meu spotify premium dia 30/04 e ainda não foi liberado!