Spotify premium not working after purchase.

Sphynx123 — Sat, 11 Apr 2020 06:46:54 GMT

Plan

Free

Country

USA

Device

Samsung Galaxy

My Question or Issue

I just bought Spotify Premium but it's not working, I checked for a receipt but never got one, I looked up on how to fix the issue. I tried logging out and in, checked my account subscription to see if it says premium or free, etc.. Can someone please help? Maybe my card wasnt accepted????

Re: Spotify premium not working after purchase.

Ivan — Mon, 13 Apr 2020 07:23:54 GMT

Hey there @Sphynx123,

Thanks for searching for the answer you need here!

Sometimes Spotify users create more than one account for different reasons. In such a case you might have both free and Premium accounts. If you're accidentally logged in to your free account, you won't be able to see Premium features.

We suggest you head to this help page. Make sure you check all the troubleshooting steps and especially the ones for finding other accounts.

Hope this helps. Let us know how it goes.

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Spotify premium not working after purchase.

Re: Spotify premium not working after purchase.