Error in payment

macagn — Sat, 11 Apr 2020 07:53:52 GMT

Plan

Free/Premium

Country

Argentina

Device

Iphone 11

Operating System

IOS 13.4.1

My Question or Issue

A few days ago it appeared a text on Spotify saying that it wasn't possible to make the payment on my credit card and if i didn't fix it, i could loose my Premium subscription. I tried to fix it but I couldn't find how to do it. Today I received a mail saying that I no longer have a Premium subscription. I checked my card and it hasn't expired and/or cancelled. I have no problem in making the subscription again but I want to know why I had this issue and my fear is that maybe I was hacked?

Maybe it is also important to mention that here in Argentina, due to the Coronavirus, the banks allowed the credit cards payments from this month to be paid next month.

Thanks for the help and I am sorry if it's wrong spelled, english isn't my native language.

Re: Error in payment

Ivan — Mon, 13 Apr 2020 07:26:44 GMT

Hey there @macagn,

Thanks for reaching out to us about this - we'll be glad to help you out here.

We suggest you try processing the payment once again in a private/incognito window. This step makes sure you avoid issues with your browser's cache. If that doesn't do the trick try again in a different kind of browser.

In case this doesn't help it's a good idea to contact your payment service provider directly to check on the issue.

Hope this helps. Keep us posted.

topic Re: Error in payment in Subscriptions

Error in payment

Re: Error in payment