topic Re: 3 month Subscripton Giftcard not working in Subscriptions

3 month Subscripton Giftcard not working

RainyWelder — Fri, 17 Apr 2020 01:37:09 GMT

Plan

Free (wanting to go to Premium)

Country

Australia

Device

(iPhone 11, Laptop)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hi There

I just bought a 3 month Spotify Premium Subscription online from Australia Post.

I reside in Melbourne Australia and when trying to activate or input the PIN, it keeps coming up with and error.

I have he invoice from Australia Post as proof of purchase and have the card # also (which can be checked and see it is not activated yet)

Is someone able to help me in this from Spotify? I have not gone back to Australia Post yet (to be honest, I don't think they will help at all)

I look forward to hopefully joining Premium soon.

Regards

Andrew

Re: 3 month Subscripton Giftcard not working

Billy-J — Fri, 17 Apr 2020 06:26:07 GMT

Hey @RainyWelder, thanks for reaching out to the Community!

Could you try redeeming your Gift Card here using a different browser or private window? If that doesn't help, please try following all of the steps provided in this support article > Gift Card not working? section.

Let me know how this goes 🙂

Re: 3 month Subscripton Giftcard not working

RainyWelder — Fri, 17 Apr 2020 06:31:56 GMT

Tried and still no luck.
“Something went wrong. Try again”

Re: 3 month Subscripton Giftcard not working

Billy-J — Sun, 19 Apr 2020 07:59:43 GMT

Hey @RainyWelder,

Could you try redeeming the gift card using an incognito (private) window or on a different device to avoid possible issues with cache and cookies.

Also, please let me know the steps that you have already completed so you don't have to repeat them.

Keep me posted 🙂

Re: 3 month Subscripton Giftcard not working

RainyWelder — Mon, 20 Apr 2020 00:06:41 GMT

Hi Billy thanks for the reply.
I have gone though again with what you said and still no luck.
I even tried it on another computer

Re: 3 month Subscripton Giftcard not working

Billy-J — Tue, 21 Apr 2020 08:15:43 GMT

Hey @RainyWelder,

Thanks for trying those steps. In this case, please get in touch with Customer Support here while making sure you have a photo of:

Front of the card
Back of the card
A purchase receipt or something similar

I hope this helps. Have a great (and safe) day ahead!