topic Re: Forgot linked PayPal Account in Subscriptions

Forgot linked PayPal Account

spectre90 — Sun, 19 Apr 2020 17:41:40 GMT

Hello

I have a Premium Plan and I pay monthly with PayPal.

however I wanted to change my Credit Card Details within PayPal as I got a new one but I cannot remember my linked PayPal account with Spotify.

can you please tell me the PayPal email address of my Spotify Premium Subscription?

the last Receipt was No. 1185840141890107-1-7

best regards

Re: Forgot linked PayPal Account

Ivan — Mon, 20 Apr 2020 07:04:16 GMT

Hey there @spectre90,

Thanks for reaching out - we’re here to help!

We'd suggest you follow these steps for if you’ve lost track of an account. This way you can locate any accounts you've created and the payment method corresponding to each of your accounts.

If it doesn’t do the trick, we’ll provide you with further help.

Hope this helps. Let us know how it goes.

Re: Forgot linked PayPal Account

spectre90 — Mon, 20 Apr 2020 07:07:56 GMT

Dear Ivan,

I didnt lost track on my Spotify Account.
I just forgot my linked PayPal Account with my Spotify Premium Account.

I just wanted you to tell my my linked PayPal email address where the money currently goes off.

Re: Forgot linked PayPal Account

Ivan — Mon, 20 Apr 2020 08:16:13 GMT

Hey @spectre90,

Thanks for getting back to us.

In order to obtain this information you need to follow these steps and particularly check out the section Check email addresses.

Keep in mind that the email address registered with your PayPal-account isn't stored on Spotify's records. In such a case we'd suggest you directly contact PayPal's customer service. You can reach out to them here.

Hope this helps. Let us know if you have any more questions.