https://community.spotify.com/t5/Subscriptions/Mexico-No-puedo-usar-el-codigo/m-p/4941405#M124618 <P>Hey <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/23652449">@JesusAntonio1</a>,</P> <P>&nbsp;</P> <P>Welcome to the Community! We hope you don't mind us answering in English <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Sorry to hear that you're having difficulties redeeming your gift card. Don't worry we're here to help!</P> <P>&nbsp;</P> <P>If you've checked everything on&nbsp;<A href="https://support.spotify.com/account_payment_help/payment_help/spotify-gift-cards/" target="_blank">this site</A>&nbsp;already, but still cannot activate the code on your account, it's time to reach out to our support teams with pictures of the card and the receipt, so that they can take a look at things backstage. You'll find the contact form to get in touch with them within the above link.</P> <P>&nbsp;</P> <P>Be sure to reply to any emails you receive, even if they are sent from "no-reply" to speed up the process.</P> <P>&nbsp;</P> <P>Hope this info useful. Give us a shout if you need help with anything else</P> Wed, 29 Apr 2020 13:34:38 GMT Xenia 2020-04-29T13:34:38Z https://community.spotify.com/t5/Subscriptions/Mexico-No-puedo-usar-el-codigo/m-p/4940931#M124613 <P>He comprado 2 tarjetas individuales de spotify premium , Una para mi y otra persona, Sin Embargo al probar las tarjetas me sale lo siguiente "Se produjo un error , Vuelve a intentarlo o Consulta al equipo de ayuda" Ya me asegure de que estuviese activada, sin embargo parece ser que me cobraron pero no me activaron una de las tarjetas, la mañana siguiente una de las tarjetas se pudo activar (en la otra cuenta/celular donde le puse una de las tarjetas que compre) , pero la otra se desconoce su razon, ya no se sabe si se activaron bien pero es el servicio o si es las tarjetas o el sistema de las tarjetas de regalo, ya llevo mas de un dia con este contratiempo, ya he intentado mandar un correo y respondieron que me uniera a preguntar a aca o que le pregunte a un "rockstar", aparte intente de nuevo ir al oxxo donde compre las tarjetas y como que slgo se complico o no se, que no se activa o no ve forma talvez la que atendio no sabia activarlas y no nos dieron&nbsp; ningun comunicado de que se puede o no , Necesito saber una solucion, si es que se puede que sea pronto</P> Tue, 28 Apr 2020 21:44:25 GMT https://community.spotify.com/t5/Subscriptions/Mexico-No-puedo-usar-el-codigo/m-p/4940931#M124613 JesusAntonio1 2020-04-28T21:44:25Z https://community.spotify.com/t5/Subscriptions/Mexico-No-puedo-usar-el-codigo/m-p/4941405#M124618 <P>Hey <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/23652449">@JesusAntonio1</a>,</P> <P>&nbsp;</P> <P>Welcome to the Community! We hope you don't mind us answering in English <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Sorry to hear that you're having difficulties redeeming your gift card. Don't worry we're here to help!</P> <P>&nbsp;</P> <P>If you've checked everything on&nbsp;<A href="https://support.spotify.com/account_payment_help/payment_help/spotify-gift-cards/" target="_blank">this site</A>&nbsp;already, but still cannot activate the code on your account, it's time to reach out to our support teams with pictures of the card and the receipt, so that they can take a look at things backstage. You'll find the contact form to get in touch with them within the above link.</P> <P>&nbsp;</P> <P>Be sure to reply to any emails you receive, even if they are sent from "no-reply" to speed up the process.</P> <P>&nbsp;</P> <P>Hope this info useful. Give us a shout if you need help with anything else</P> Wed, 29 Apr 2020 13:34:38 GMT https://community.spotify.com/t5/Subscriptions/Mexico-No-puedo-usar-el-codigo/m-p/4941405#M124618 Xenia 2020-04-29T13:34:38Z