https://community.spotify.com/t5/Subscriptions/Problem-with-premium/m-p/1718620#M12473 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/12663243">@Aalejandra</a>, welcome to the Community!</P> <P>&nbsp;</P> <P>Can you make sure you actually made a payment? Check your email for a Spotify receipt and log in <A href="https://www.spotify.com/account/subscription/receipt/" target="_self">here</A> to see if your payment went through.</P> <P>&nbsp;</P> <P>If it did and your account is still showing as Free,&nbsp;<SPAN style="font-weight: 400;">we recommend that you contact us via email </SPAN><A href="https://www.spotify.com/about-us/contact/contact-spotify-support/" target="_blank"><SPAN style="font-weight: 400;">here</SPAN></A><SPAN style="font-weight: 400;"> or through our official social media channels in </SPAN><A href="https://www.facebook.com/SpotifyCares-227973660732160" target="_blank"><SPAN style="font-weight: 400;">Facebook</SPAN></A><SPAN style="font-weight: 400;"> or </SPAN><A href="https://twitter.com/SpotifyCares" target="_blank"><SPAN style="font-weight: 400;">Twitter</SPAN></A><SPAN style="font-weight: 400;">. This way, we'll be able to take a look at your account and see what happened.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">We hope that helps <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></SPAN></P> Wed, 21 Jun 2017 15:47:49 GMT SergioDavid 2017-06-21T15:47:49Z https://community.spotify.com/t5/Subscriptions/Problem-with-premium/m-p/1715934#M12088 I make a payment and i used premium for 1 week and then it back to spotify free. What can i do?<BR />Realice pago por premium y lo use solo por una semana, luego volvio a spotify free. Adjunto el comprobante de pago. Espero se pueda solucionar mi problema. Gracias Sun, 18 Jun 2017 20:32:13 GMT https://community.spotify.com/t5/Subscriptions/Problem-with-premium/m-p/1715934#M12088 Aalejandra 2017-06-18T20:32:13Z https://community.spotify.com/t5/Subscriptions/Problem-with-premium/m-p/1718620#M12473 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/12663243">@Aalejandra</a>, welcome to the Community!</P> <P>&nbsp;</P> <P>Can you make sure you actually made a payment? Check your email for a Spotify receipt and log in <A href="https://www.spotify.com/account/subscription/receipt/" target="_self">here</A> to see if your payment went through.</P> <P>&nbsp;</P> <P>If it did and your account is still showing as Free,&nbsp;<SPAN style="font-weight: 400;">we recommend that you contact us via email </SPAN><A href="https://www.spotify.com/about-us/contact/contact-spotify-support/" target="_blank"><SPAN style="font-weight: 400;">here</SPAN></A><SPAN style="font-weight: 400;"> or through our official social media channels in </SPAN><A href="https://www.facebook.com/SpotifyCares-227973660732160" target="_blank"><SPAN style="font-weight: 400;">Facebook</SPAN></A><SPAN style="font-weight: 400;"> or </SPAN><A href="https://twitter.com/SpotifyCares" target="_blank"><SPAN style="font-weight: 400;">Twitter</SPAN></A><SPAN style="font-weight: 400;">. This way, we'll be able to take a look at your account and see what happened.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">We hope that helps <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></SPAN></P> Wed, 21 Jun 2017 15:47:49 GMT https://community.spotify.com/t5/Subscriptions/Problem-with-premium/m-p/1718620#M12473 SergioDavid 2017-06-21T15:47:49Z