topic Re: Free account but getting charged in Subscriptions

Free account but getting charged

Thatkidabdi — Wed, 06 May 2020 11:30:49 GMT

None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I am on a free account and have been getting charged 10 pounds for a while, can you look into this please.

Re: Free account but getting charged

calinn — Wed, 06 May 2020 11:48:27 GMT

Hey,

I am sorry to here you are experiencing this!

Please check you are not accidentally subscribed. Do you have access to premium features? You can check your account status by following this link and logging in.

If you are indeed a free user and you have been charged for now reason you can apply for a refund here!

Wishing you only the best, and please let me know if i can further assist you!

Re: Free account but getting charged

Ivan — Wed, 20 May 2020 07:41:18 GMT

Hey there @Thatkidabdi and @calinn,

Thanks for reaching out - we’re here to help!

Sometimes Spotify users create more than one account for different reasons. In such a case you might have both free and Premium accounts. If you're accidentally logged in to your free account, you won't be able to see Premium features.

We suggest you head to this help page. Make sure you check all the troubleshooting steps and especially the ones for finding other accounts.

Hope this helps. Let us know how it goes.