topic Cannot go back to premium again in Subscriptions

Cannot go back to premium again

hanniyeong — Thu, 07 May 2020 12:19:34 GMT

Plan

Free/Premium

Country

Philippines

Device

iPad Mini

My Question or Issue

My premium subscription just expired on May 3rd and I cancelled it. Today (May 7th) I want to go premium again so I went to the payment page and tried to pay using mobile load (Smart). But I always get the message error “Something went wrong. Try again, or get help.” I have already tried different devices to pay, but it’s still the same, please help.

Re: Cannot go back to premium again

Ivan — Wed, 20 May 2020 07:36:00 GMT

Hey there @hanniyeong,

Thanks for reaching out to the Community about this.

We suggest you give it another try, but this time in a private/incognito window. This step makes sure you avoid issues with your browser's cache. If that doesn't do the trick try again in a different kind of browser.

In case you still experience the same after performing these steps, let us know and we’ll provide you with further help.

Hope this helps. Keep us posted.