topic Re: Subscription problem with new samsung s20plus purchase in Subscriptions

Subscription problem with new samsung s20plus purchase

Liquidt — Sun, 10 May 2020 15:56:47 GMT

I purchased a new Samsung s20 plus, with the purchase I'm offered a 6 month tril of Spotify premium. When i tried to sign up for this it tells me I'm not eligible. I don't every remember signing up for a free trial in the past. Can someone tell me why I'm not eligible?

Plan = 6month trial

Free/Premium

Country= United States

Device

Samsung s20 plus

Operating

Android

My Question or Issue

Re: Subscription problem with new samsung s20plus purchase

Elena — Mon, 11 May 2020 09:26:56 GMT

Hey there @Liquidt!

Thanks for reaching out and welcome to the Community!

You can start off by logging out from the app > restating your device > logging back in.

If you're still not able to see the offer in the Premium-tab in the app, you can try a clean reinstall to make sure you have the latest Spotify version.

In case the issue persists, could you send us a screenshot of the offers you see in the tab in the app?

We'll be happy to investigate this further 🔍

Re: Subscription problem with new samsung s20plus purchase

Liquidt — Mon, 11 May 2020 12:45:45 GMT

I see the offer, it is just telling me that I'm not eligible. Im not sure
why it is telling me that.

Re: Subscription problem with new samsung s20plus purchase

Elena — Mon, 11 May 2020 13:41:56 GMT

Hmm, okay @Liquidt!

This could be caused by a few things. We'd recommend making sure that the payment method you're using to sing up, hasn't been used on Spotify before.

Another thing worth mentioning is that it's possible to redeem the offer only once on the same device.

Lastly, we suggest double-checking that you're logged in on the right account both in the app and our website.

Keep us in the loop here!

Re: Subscription problem with new samsung s20plus purchase

Liquidt — Mon, 11 May 2020 13:57:27 GMT

I haven't put any account/payment information in. I can't fine it listed anywhere in my profile. I have the free Spotify now and had it on my last device [Samsung s9 plus]. As soon as I click the 6 month offer it tells me I'm not eligible. Can you fix or reset this of something? I would like to give this offer a try.

Re: Subscription problem with new samsung s20plus purchase

Elena — Mon, 11 May 2020 14:16:06 GMT

Thanks for the quick reply @Liquidt!

We can recommend that you try opening the offer using a different network if possible to see if that helps.

If the issue persists, you can check with our support team here who can give you a bit more info on what might be happening exactly.

Keep in mind that it might take them a bit longer to respond given the current situation.

We'll be here if you have any other questions.