topic Being charged for 2 subscriptions in Subscriptions

Being charged for 2 subscriptions

Camillejlacson — Wed, 13 May 2020 09:22:07 GMT

Plan

Premium

Country

Philippines

Operating System

My Question or Issue

I used to pay Spotify with my prepaid sim load, but i changed it to my card. Now i've been and still continuously been paying for both. It's suddenly eating up my load. There's been a similar complaint here and it hasn't been answered

Re: Being charged for 2 subscriptions

Ivan — Wed, 13 May 2020 10:11:58 GMT

Hey there @Camillejlacson,

Thanks for reaching out to us about this - we'll be glad to help you out here.

We charge each Premium plan once per month. If you see multiple charges and they’re not pending or to check the payment is valid, you could have your original Premium subscription still active. Follow these ways to find other accounts.

Once you've found the other Premium account, follow these steps to cancel.

If you can’t access the account, get in touch here by choosing Subscription > Other > I STILL NEED HELP.

Hope this helps. Let us know if you have any more questions.

Re: Being charged for 2 subscriptions

Camillejlacson — Wed, 13 May 2020 23:11:51 GMT

This is my only account. I've been charged for both with my card and my
load for months now