topic Re: Error during signing up for 3 months trial in Subscriptions

Error during signing up for 3 months trial

boitano — Fri, 12 Jun 2020 17:31:34 GMT

I get the error (screenshot attached) when trying to sign up for 3 month free premium, no clues what could be the cause of the problem.

Country

Canada

Device

Operating System

Windows 10

Re: Error during signing up for 3 months trial

Billy-J — Fri, 12 Jun 2020 19:46:39 GMT

Hey @boitano, thanks for reaching out to the Community!

I'll be happy to help out!
I didn't receive the screenshot that you said you provided in your original post. You can try sending the screenshot again by drag/drop pictures or browse files to attach to the post. This box is located under the reply box:

It will look something like this ^

Once you attach the screenshot, post the reply so I can take a closer look at what's happening on your end. In the meantime, you can also try signing up for Premium using a different browser/private window, and make sure that Spotify hasn't sent an authorization charge to your card yet (if they did, that means you were successfully able to sign up to Premium).

Keep me posted!

Re: Error during signing up for 3 months trial

boitano — Fri, 12 Jun 2020 20:02:08 GMT

attaching again

Re: Error during signing up for 3 months trial

Billy-J — Fri, 12 Jun 2020 20:10:53 GMT

Hey @boitano,

Thanks for the screenshot!

First, if you just attempted to subscribe to Premium and you’re getting that error message, try a different browser or private window. If that doesn’t help, let’s wait 24 hours and try subscribing to Premium again (just in case there was a connection issue). After those 24 hours are up, make sure of the following:

Make sure the card is issued in the same country registered to your Spotify account.
Check to make sure the card isn’t canceled or expired.
Make sure that you’re entering your payment details correctly, especially the 3 digit number on the back of the card (CVC/CVV security code)
Check your card and make sure that it allows foreign, online purchases, and recurring purchases. You can get in touch with your bank to make sure.
Your bank might request that you authorize the payment.
Make sure that you haven't tried Premium in the past.

You can also try a different payment method, if available, and there are more steps you can follow here.

Let me know how this goes, and let me know the outcome of each step.

Re: Error during signing up for 3 months trial

boitano — Sun, 14 Jun 2020 01:05:40 GMT

Thank you for your reply, @Billy-J.

Unfortunately, nothing you suggested worked. I tried different browser in incognito mode and got the same error. Credit card works for everything else and I don't remember trying Spotify premium before (and can't find any traces of doing so in account or emails).

Re: Error during signing up for 3 months trial

Billy-J — Sun, 14 Jun 2020 02:02:27 GMT

Hey @boitano,

Thanks for trying the steps I provided above!
In this case, please get in touch with Customer Support here. Explain the issue you're having there, and they'll take a look and do their best to help.

Additionally, you can get in touch with Spotify over social media, such as Twitter or Facebook.

Have a nice day!