topic Re: Premium subscription not active after payment in Subscriptions

Premium subscription not active after payment

Killian3 — Sun, 14 Jun 2020 14:57:22 GMT

Plan

Premium

Country

India

Operating System

Android oreo

My Question or Issue

I have been charged for premium yearly plan but still have a free account

Re: Premium subscription not active after payment

Billy-J — Sun, 14 Jun 2020 16:20:41 GMT

Hey @Killian3, thanks for reaching out to the Community!

Could you let me know what the subscription status of your account is here? If it doesn't say Premium, could you check your receipts page here and let me know if you see a charge?

When you open the Spotify app, are you able to use your Premium features? If not, could you let me know what happens when you try to access a feature (download music, for example)?

You can also follow all of the troubleshooting steps provided in this support article, and let me know the outcome for each step.

Let me know how this goes!

Re: Premium subscription not active after payment

Killian3 — Sun, 14 Jun 2020 23:36:52 GMT

Subscription status still on free plan. No receipts found and no download feature available still.

Re: Premium subscription not active after payment

Billy-J — Mon, 15 Jun 2020 17:51:27 GMT

Hey @Killian3,

OK, gotcha.

Generally, it takes 1-3 business days for the payment to be received on Spotify's end, and once it does - the status of your account will turn to Premium. If you just processed the payment today, let's wait 1-3 business days (and I'll check in by Wednesday) to check if your account has turned to Premium.

If you received an email confirming your Premium subscription, or your account has turned to Premium before I check in on Wednesday, let me know.

I'll be here!

Re: Premium subscription not active after payment

Billy-J — Wed, 17 Jun 2020 00:45:13 GMT

Hey @Killian3,

Just checking in as promised, does your account status now say Premium?

If not, can you check your receipts page again and let me know if you see the charge there?

Keep me posted!

Re: Premium subscription not active after payment

Killian3 — Wed, 17 Jun 2020 04:22:44 GMT

Still no receipts and my status is not on premium

Re: Premium subscription not active after payment

Billy-J — Wed, 17 Jun 2020 07:11:07 GMT

Hey @Killian3,

Thanks for checking.

Can you let me know if you have one than one account and if you're logged in to the correct one? You can find additional accounts using this guide.

Keep me in the loop 🙂

Re: Premium subscription not active after payment

Killian3 — Wed, 17 Jun 2020 07:34:01 GMT

I have only one account

Re: Premium subscription not active after payment

Billy-J — Wed, 17 Jun 2020 07:48:52 GMT

Hey @Killian3,

Thanks for the reply.

Could you contact the provider of the payment service you've used? They should check if the payment was successful at all and if not, try subscribing once again.

Re: Premium subscription not active after payment

Killian3 — Wed, 17 Jun 2020 09:08:01 GMT

I got refunded and tried subscribing and I finally got premium. So no worries now.
Anyway thanks for the help

Re: Premium subscription not active after payment

Billy-J — Wed, 17 Jun 2020 16:30:49 GMT

Hey @Killian3,

You're welcome, I'm happy to hear you were able to subscribe to Premium successfully.

If you need help in the future, you can always start a topic.

Have a nice day!