topic Re: Charged for $119.88... what should I do? in Subscriptions

Charged for $119.88... what should I do?

nickstappdub — Thu, 18 Jun 2020 18:17:39 GMT

I just received a Spotify charge for $119.88, but I am only due to be charged once a month for premium. I've seen other people have this problem. Any help would be appreciated, as I'd like to reverse this charge.

Re: Charged for $119.88... what should I do?

Billy-J — Thu, 18 Jun 2020 23:16:31 GMT

Hey @nickstappdub, thanks for reaching out to the Community!

I'm sorry to hear this. Let's take a look.

Do you see the same charge of $119.88 when you check your receipts page here?

If not, check to see if the billing date on your Spotify account is set for next month, or next year.

You can also get in touch with your financial institution to see if the charge is pending or if it has been posted. If you've let anyone else use your card or you don't remember paying for this much - you can also get in touch with your financial institution, and they can take a closer look to make sure your financial information stays safe only accessible to you.

Let me know how this goes.

Re: Charged for $119.88... what should I do?

nickstappdub — Fri, 19 Jun 2020 00:09:16 GMT

Thanks for getting back! The charge is not there and my next billing date is 6/23 as I get charged on the 23rd of every month.

Re: Charged for $119.88... what should I do?

Billy-J — Fri, 19 Jun 2020 00:11:51 GMT

Hey @nickstappdub,

Thanks for information.

Also, just to make sure this charge didn't occur on your account, did you get any confirmation or receipt emails from Spotify?

If you don't see an email from Spotify with that charge, then I'd recommend getting in touch with your bank (financial institution). Explain to them that you're unaware of the charge and they'll be able to take it from there.

I hope this clears things up.