topic Re: My premium is gone in Subscriptions

My premium is gone

Matt1111 — Wed, 17 Jun 2020 22:32:10 GMT

my family premium free trail is gone i dont know why pleas help me

Re: My premium is gone

Billy-J — Wed, 17 Jun 2020 22:51:38 GMT

Hey @Matt1111, thanks for reaching out to the Community!

Let's take a look.

Can you let me know the status of your account here? If it says Free, could you follow all of the steps provided in this Spotify Answer?

Also, are you able to use any Premium features in the app (download a song, listen offline, unlimited skips)?

Looking out for your reply!

Re: My premium is gone

Matt1111 — Thu, 18 Jun 2020 09:00:41 GMT

No i cant use it my premium is gone and in my statue is written free

Re: My premium is gone

Billy-J — Fri, 19 Jun 2020 14:07:37 GMT

Hey @Matt1111,

One more thing we can check is to make sure that you are logged in to the correct account. You can check and let me know by reviewing your Spotify purchase here. Let me know if you see a charge for your recent Spotify subscription purchase.

Keep me updated!

Re: My premium is gone

Matt1111 — Fri, 19 Jun 2020 20:56:41 GMT

There is a receipt it was free trail so i didnt lose money but I really
liked using it

Re: My premium is gone

Billy-J — Sat, 20 Jun 2020 04:06:27 GMT

Hey @Matt1111,

Thanks for confirming.

In this case, please get in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!