topic Re: Three month trial in Subscriptions

Three month trial

user-removed — Tue, 16 Jun 2020 22:16:04 GMT

Plan

Free/Premium

Country

Device

iPhone XR

Operating System

iOS 13.4.1

My Question or Issue

I bought premium for the account I don’t use anymore by accident, now it says I’m not eligible for the free trial anymore. I canceled it almost immediately, is there any way I can get that trial back?

Re: Three month trial

Billy-J — Wed, 17 Jun 2020 00:42:34 GMT

Hey @user-removed, thanks for reaching out to the Community!

I'm sorry to hear this.

Since you have tried Premium in the past, you aren't eligible for the Premium trial since it's only for users who haven't tried Premium. There isn't a way to get the Premium trial again since you already redeemed it in the past.

There is some more information on Premium trials and offers here. I'd also recommend keeping an eye on spotify.com for future deals and promotional offers.

I hope this helps. Let me know if you have additional questions.

Re: Three month trial

user-removed — Fri, 19 Jun 2020 09:50:41 GMT

So even though I haven’t used it at all it still registers as me completing
it? It was on the same day.

Re: Three month trial

Billy-J — Fri, 19 Jun 2020 16:21:06 GMT

Hey @user-removed,

Thanks for getting back to me.

In this case, I'd recommend moving your playlists to the other account and use that one until your Premium time runs out.

If you're not comfortable with this option, you'd need to reach out to support who can help further.

I hope this helps!