topic Re: Double charged for months - Money back! in Subscriptions

Double charged for months - Money back!

fenomino2 — Fri, 19 Jun 2020 12:47:21 GMT

Premium

Ireland

My Question or Issue

On the 15th of June '20 you charged me 12.49EUR

Invoice number P1 0232

On the 10th of June '20 you charged me 9.99EUR

invoice number P1 012E

I changed my subscription to Premium Duo since 14/01/2020 but you kept charging me my previous membership too since January for 6 months.

Please refund me and stop charging me extra.

Re: Double charged for months - Money back!

BenBart43 — Fri, 19 Jun 2020 14:23:09 GMT

Good morning I am requesting that you please stop charging me double for the last six months or so of 1499 for my premium package I love Spotify but I'm being charged double each month for the last 6 months thank you for your attention and your assistance I hope we can resolve this issue and refund the money that was double-charged again thank you

Re: Double charged for months - Money back!

Mario — Sun, 21 Jun 2020 11:18:51 GMT

Hey @fenomino2 and @BenBart43,

Thanks for reaching out about this here in the Community.

It'd be good for you to take a look at this support site article and follow the steps featured in the section More Help > Do you have more than one Premium account? to find and block the source of these unrecognized charges.

After doing this, feel free to get in touch with our folks in the Support team for further help regarding your refund request. You can do this by following the steps here in the section called Write to us.

Hope you'll find this useful. Let us know if there's anything else we can help with!