topic Payment wont work in Subscriptions

Payment wont work

Pie6968 — Sat, 20 Jun 2020 13:42:51 GMT

Plan

Premium

Country

U.S

Device

(iPhone xr)

Operating System

(iOS

My Question or Issue

Cant pay premium with card anymore I forgot to update my payment info and then it cancelled my membership now I cant even pay with my card

Re: Payment wont work

rhrahulhaldar — Sat, 20 Jun 2020 14:05:32 GMT

Hi @Pie6968,

Please Take A Look At It Mate: https://support.spotify.com/us/account_payment_help/payment_help/problems-paying-for-spotify-by-card/

Hope With This, You Will Able To Solve The Issue.. For Further Query, Please Feel Free To Get In Touch Here Mate.. Spotify Rockstars / Moderators Will Assist You Further On The Issue With Their Proper Technical Expertise About The System..

With Best Wishes & Regards,
Rahul Haldar - Spotify's Diehard & Loyal Fan

Re: Payment wont work

Ivan — Sun, 21 Jun 2020 09:54:49 GMT

Hey there @Pie6968 and @rhrahulhaldar,

Thanks for reaching out - we’re here to help!

In case you aren't able to update your payment details in order to pay for your Spotify subscription we suggest you give it another try, but this time in a private/incognito window. This step makes sure you avoid issues with your browser's cache. It'd also be a good idea if you try in a different kind of browser.

If that doesn't do the trick for you, would you mind sending us a screenshot showing how it looks on your end? Just attach the image to your next response to us. This way we can take a closer look at the issue.

Tip: Make sure the screenshot doesn’t show any sensitive info such as payment or personal data.

Hope this helps. Keep us posted.