topic Re: Free 3 months with premium subscription in Subscriptions

Free 3 months with premium subscription

tonyru — Sun, 21 Jun 2020 21:18:30 GMT

Plan

Premium

Country

Canada

Device

Computer

Operating System

Windows 10

My Question or Issue

I just bought premium and it was being advertised that I would get a 3 months for free upon subscription, yet I did not get them.

Re: Free 3 months with premium subscription

Billy-J — Sun, 21 Jun 2020 23:02:41 GMT

Hey @tonyru, thanks for reaching out to the Community!

Could you let me know what the subscription status of your account is here? If it doesn't say Premium, could you check your receipts page here and let me know if you see a charge?

When you open the Spotify app, are you able to use your Premium features? If not, could you let me know what happens when you try to access a feature (download music, for example)?

You can also follow all of the troubleshooting steps provided in this support article, and let me know the outcome for each step.

Let me know how this goes!

Re: Free 3 months with premium subscription

tonyru — Wed, 24 Jun 2020 20:16:13 GMT

Hi, it clearly states that I do have the Spotify Premium plan, but the 3 free months that were being advertised are being redeemed. I am able to use the premium features as well.

Re: Free 3 months with premium subscription

Billy-J — Thu, 25 Jun 2020 17:09:04 GMT

Hey @tonyru,

Thanks for getting back to me.

Could you also let me know if you have used Premium in the past? (Before you attempted to sign up for the 3-month free trial)

Keep me posted!

Re: Free 3 months with premium subscription

kim04 — Fri, 26 Jun 2020 08:16:41 GMT

Hola Quisiera saber si para los tres meses de prueba en el pla duo es necesario que los dos usuarios sean nuevos? Soy de México