topic Re: Unable to pay using MCO credit card in Subscriptions

Unable to pay using MCO credit card

Davidhhyeo — Tue, 24 Mar 2020 05:13:01 GMT

I tried to upgrade to Spotify premium and using my new MCO Visa card for payment. However I am getting error message “Something went wrong. Try agin, or get help”.

I tried many times using iPhone and iMac to make payment. All failed. Please advice how can I fix the issue. Thanks.

Re: Unable to pay using MCO credit card

DanielTham — Wed, 25 Mar 2020 01:48:09 GMT

Hi David,

Please ensure your MCO card has the "Enable International Usage" enabled.

Let me know if it helps

Re: Unable to pay using MCO credit card

pancgom — Wed, 25 Mar 2020 06:08:56 GMT

I have the same issue. I have turned on the "Enable International Usage" setting and have tried as well. It's still not working.

Re: Unable to pay using MCO credit card

Davidhhyeo — Wed, 25 Mar 2020 07:00:49 GMT

Hi,

Yes. The MCO card is enabled and I am using it for other payment without problem.

Re: Unable to pay using MCO credit card

pancgom — Wed, 25 Mar 2020 09:28:37 GMT

Spotify still cannot use to pay?.

Re: Unable to pay using MCO credit card

borogaan — Wed, 25 Mar 2020 09:53:32 GMT

My monthly payment with a Mastercard just failed. Tried changing to a Visa card that failed too. Something up with Spotify's payment system?

Re: Unable to pay using MCO credit card

Maggiedrummond — Fri, 27 Mar 2020 09:34:19 GMT

My email is *snip* I have tried to update my card so that I can pay but it does not work. Please advise me

Re: Unable to pay using MCO credit card

Davidhhyeo — Fri, 27 Mar 2020 14:37:44 GMT

Still cannot ! Sad !

Re: Unable to pay using MCO credit card

Davidhhyeo — Wed, 01 Apr 2020 07:26:05 GMT

Yes tired but still cannot upgrade to premium. Payment fail again with same message. Sad !

Re: Unable to pay using MCO credit card

Xenia — Thu, 02 Apr 2020 13:42:13 GMT

Hey everyone,

If you're having difficulties signing up for Premium, could you check out this page and go through the steps? I'd also recommend trying an incognito or private window, preferably on a desktop device, when you enter your payment details again.

In case that doesn't work either, we suggest to get in touch with your payment provider or try a different payment method.

Hope you'll find this info useful. Let us know how you get on.

Re: Unable to pay using MCO credit card

Davidhhyeo — Thu, 02 Apr 2020 22:43:40 GMT

Thanks for thawing the URL but I am still unable to pay to upgrade to premium. This is sad.

Re: Unable to pay using MCO credit card

Maggiedrummond — Wed, 29 Apr 2020 08:06:10 GMT

Dear Sir
I am at a loss to have received this email. If you look at you correspondence you will see on the email ref OODDOpxIW-500202O095SQ:ref saying that my son had succeeded in registering my new card. On email sent on Sunday is the receipt order Id [snip - Community Moderator edit]. March 29th for £9.99.
I presume everything is in order now?
Yours sincerely
Maggie Drummond

Re: Unable to pay using MCO credit card

Jimmy00 — Mon, 27 Apr 2020 10:52:36 GMT

I also have the same issues.

If any Customer Service team from Spotify please contact me to solve the issues.

if not, i have to cancel the subscription due of the poor customer service.

Lot of the card does not accept without any reason. very bad experience.

Re: Unable to pay using MCO credit card

jazzdaman — Tue, 05 May 2020 07:39:47 GMT

I followed all the steps here:

https://support.spotify.com/sg-en/account_payment_help/payment_help/problems-paying-for-spotify-by-card/

and it's not working for me either.

Re: Unable to pay using MCO credit card

Anzac — Mon, 25 May 2020 09:46:40 GMT

Try switching to Internet Explorer to sign up and make payment for the premium account with the MCO card. Works for me.

Re: Unable to pay using MCO credit card

Quartzite — Tue, 23 Jun 2020 05:13:08 GMT

I tried using desktop chrome and update. Keep clicking about 5-6 times, it gets accepted.

Re: Unable to pay using MCO credit card

simbob — Tue, 23 Jun 2020 19:20:21 GMT

got the same issue, regardless which country I choose.