Necesito ayuda, hola?

tulipkapy — Sun, 28 Jun 2020 21:05:09 GMT

quiero contratar spotify premium pero al ingresar los datos de la tarjeta me dice que "ha ocurrido un error en el pago. " a que se puede deber esto????

Re: Necesito ayuda, hola?

Billy-J — Mon, 29 Jun 2020 00:07:44 GMT

Hey @tulipkapy, thanks for reaching out to the Community!

I hope you don't me replying in English.

Make sure your card can be accepted:

Your card needs to have been issued in the same country registered to your Spotify account. Check out how to change the country on your account.
Check the card hasn’t expired or been canceled.
Make sure you enter the details correctly, particularly the 3-digit number on the back of your card (the CVV/CVC security code).
Check your card is enabled for foreign, secure online, and recurring purchases. You can contact your bank or credit company to check.
Check you have sufficient funds. If you’re using a pre-paid card, you might need to top up.

Still not working?

Wait a few days and try again, or try in an private/incognito window (there might’ve been a temporary connection problem).
Try a different payment method.

Let me know how this goes!

topic Necesito ayuda, hola? in Subscriptions

Necesito ayuda, hola?

Re: Necesito ayuda, hola?