topic Re: Problems with my subscription in Subscriptions

Problems with my subscription

aruby — Wed, 01 Jul 2020 00:35:19 GMT

I have Spotify premium and for some reason I am not able to listen to my playlist without it adding other songs. And it’s really annoying because that is The exact reason that made me decide to purchase the premium subscription. This has been happening for a week and I don’t understand why it’s happening. I have iPhone 8 . I hope somebody can help me with this if not I think I’m gonna cancel my subscription.

thanks in advance

Re: Problems with my subscription

Billy-J — Wed, 01 Jul 2020 02:15:12 GMT

Hey @aruby, thanks for reaching out to the Community!

Could you send me a screenshot of where you're seeing the other songs being added? Additionally, does your playlist contain more than 15 songs?

Looking out for your reply!

Re: Problems with my subscription

aruby — Wed, 01 Jul 2020 02:24:19 GMT

Hi Billy-J, Thank you for reaching out so soon. They do not appear on the playlist. They literally come out of nowhere and it doesn’t happen to me in just one playlist it happens in all of them. My smallest playlist has 30 songs.

Re: Problems with my subscription

Billy-J — Wed, 01 Jul 2020 12:51:29 GMT

Hey @aruby,

Got it.

Could you make sure Autoplay is turned off? You can do this by going to Home > tap the cog icon to view the Settings > Playback > Autoplay. Let me know if that works.

If that doesn't help, then I'd be great if you can send a video recording of what's happening so I can take a closer look. Additionally, log out and back in the app and try a clean reinstall of the app.

Let me know how everything goes!

Re: Problems with my subscription

aruby — Thu, 02 Jul 2020 02:32:00 GMT

I just had to delete it and download it again and now it’s working just fine thank you so much.