Issue with Premium Subscription (Trial)

krez — Wed, 01 Jul 2020 21:33:15 GMT

I signed up for premium trial yesterday. My subscription status was changed to "Premium" and shortly after, I received a receipt confirming my order with my credit card information. I was also able to use premium service on both my laptop, and two phones.

However, this morning I put on my Spotify and my subscription was changed to "Free". I tried logging in and out, reinstalling client/app, and restarting my devices. Nothing works. I had combed through the forum and solutions that are being provided are not applicable. I had never signed up for premium previously nor had free trial. This was my first time signing up for the premium service. I have no other account, I don't use Facebook, no family/company plan, and it was working until this morning.

Any help would be appreciated.

Re: Issue with Premium Subscription (Trial)

Billy-J — Wed, 01 Jul 2020 22:44:10 GMT

Hey @krez, thanks for reaching out to the Community!

In this case, I'd recommend getting in touch with Customer Support here. They'll take a look and do their best to help.

Additionally, you can get in touch with Customer Support through social channels, such as Facebook and Twitter.

Have a nice day!

topic Re: Issue with Premium Subscription (Trial) in Subscriptions

Issue with Premium Subscription (Trial)

Re: Issue with Premium Subscription (Trial)