topic Re: I pay two premium accounts in Subscriptions

I pay two premium accounts

SrAvila — Wed, 01 Jul 2020 17:03:43 GMT

I changed my plan from Spotify Premium to Spotify Duo Premium, on my account receipts only the Spotify Duo Plan but in my bank account I am paying the Spotify Premium and Spotify Duo Premium. I want to be reimbursed the 3 months that I have paid two plans

Plan

Premium

Country

Elne 66200 France

Device

(iPhone 11 Pro Max)

Operating System

iOS 13.5.1

My Question or Issue

Re: I pay two premium accounts

Mario — Thu, 02 Jul 2020 08:19:49 GMT

Hey @SrAvila,

Thanks for reaching out about this here in the Community.

It'd be good for you to take a look at this support site article and follow the steps featured in the section More Help > Do you have more than one Premium account? to find and block the source of these unrecognized charges.

After doing this, feel free to get in touch with our folks in the Support team for further help regarding your refund request. You can do this by following the steps here in the section called Write to us.

Hope you'll find this useful. Let us know if there's anything else we can help with!