topic Re: Unable to update Premium to Premium Duo in Subscriptions

Unable to update Premium to Premium Duo

mrdjeydjey — Thu, 02 Jul 2020 18:13:44 GMT

Plan

Premium Individual + Hulu

Country

USA

My Question or Issue

I am trying to switch from Premium Individual to Premium Duo to invite my spouse. However, the plan does not show up for purchase. If I manually select Premium Duo from the website, I get an error that "It looks like you’re not eligible for that offer, but we found more for you."

Why is that?

Re: Unable to update Premium to Premium Duo

joeyhoffa — Wed, 01 Jul 2020 19:45:38 GMT

I am also having the same issue.

Re: Unable to update Premium to Premium Duo

mrdjeydjey — Wed, 01 Jul 2020 19:52:29 GMT

It was just announced today, so maybe they did not wire the things up properly and will be fixed soon (hopefully)

Re: Unable to update Premium to Premium Duo

t35513r — Wed, 01 Jul 2020 20:07:08 GMT

Just biked in to say also having the same issue here. Student Premium account. Would very much like to sign up for this.

Re: Unable to update Premium to Premium Duo

Billy-J — Thu, 02 Jul 2020 02:52:18 GMT

Hey all,

I'll take a look at this and get back to you as soon as possible.

Thanks for your patience in advance!

Re: Unable to update Premium to Premium Duo

lorleafa — Thu, 02 Jul 2020 13:25:36 GMT

Same - will keep watching thread for any updates.

Re: Unable to update Premium to Premium Duo

Billy-J — Thu, 02 Jul 2020 15:58:46 GMT

Hey all,

Could you try subscribing to Premium Duo using this link, and let me know if you're given the option to choose the Duo plan from here.

I'd also recommend trying this on a different network connection if possible, and if turning off your VPN if you're using one.

Let me know how this goes!

Re: Unable to update Premium to Premium Duo

t35513r — Thu, 02 Jul 2020 16:16:12 GMT

Hi there!

Was able to sign up! For others who may be having issues, I initially was unable to get there via work computer/network. However, via phone using just cellular (taken off network) was able to access the link without issues.

Thanks Billy!
=T3=

Re: Unable to update Premium to Premium Duo

mrdjeydjey — Thu, 02 Jul 2020 16:30:19 GMT

Thanks for taking the time. Both of the links you provided show available plans that do not include Duo.

I tried t35513r suggestion, not connected to wifi, with mobile data but I till have the same error message.

I did not say it in the original message but the subscription is actually Premium + Hulu, I don't know if it is related.

Re: Unable to update Premium to Premium Duo

erntsnst — Thu, 02 Jul 2020 17:26:30 GMT

Exact same problem. I'm on Premium+Hulu and get "not eligible."

Re: Unable to update Premium to Premium Duo

mrdjeydjey — Thu, 02 Jul 2020 20:52:43 GMT

I solved it. I changed my subscription from Premium + Hulu to Premium (without Hulu) and right after I could change to Premium Duo

Re: Unable to update Premium to Premium Duo

joeyhoffa — Thu, 02 Jul 2020 20:55:38 GMT

Same for me. I tried on cellphone after switching off wifi and still not available for me either.

Re: Unable to update Premium to Premium Duo

erntsnst — Fri, 03 Jul 2020 03:26:57 GMT

I noticed the Premium + Hulu is no longer available. Must be why we're ineligible. Were you able to tack on Hulu after you switched over?

Re: Unable to update Premium to Premium Duo

mrdjeydjey — Fri, 03 Jul 2020 13:24:23 GMT

No, as soon as I changed to Premium without Hulu I received an email from hulu saying my subscription was cancelled.
Now my available plans (premium, duo, family, student or free) only mentions Hulu with the student one

Re: Unable to update Premium to Premium Duo

erntsnst — Fri, 03 Jul 2020 15:06:00 GMT

😕 still cheaper than two premium subs I suppose. thanks!

Re: Unable to update Premium to Premium Duo

ashturch — Wed, 08 Jul 2020 14:17:29 GMT

So I'm guessing it is official that you can't use Premium Duo if you have the Hulu plan?

Re: Unable to update Premium to Premium Duo

erntsnst — Wed, 08 Jul 2020 14:27:41 GMT

Yup. I had to switch out from Premium+Hulu to get the Duo plan then enable
my Hulu sub separately. It's still cheaper than Premium+Hulu + 2nd
Premium... but only by a $1. Woot.

Re: Unable to update Premium to Premium Duo

1245539409 — Thu, 09 Jul 2020 20:21:02 GMT

So there is no word yet on having Premium + Hulu and being able to add Duo? I would love to upgrade to Duo, but I don't want to lose Hulu because of it. Give the people the bundle they want Spotify!!

Re: Unable to update Premium to Premium Duo

sarakacz — Mon, 13 Jul 2020 22:39:20 GMT

I’m having the same problem, which is unfortunate because it sounds like in order to get the duo plan to work you lose Hulu, so haven’t been able to decide what to do. They need an option for a spouse and Hulu.

Re: Unable to update Premium to Premium Duo

mrdjeydjey — Thu, 16 Jul 2020 13:03:10 GMT

I suggest you write an idea in their idea board. If you can get 100 ppl to upvote your idea in a year they'll look into it. But this topic is closed so nobody at Spotify will look at it:
https://community.spotify.com/t5/Ideas/ct-p/newideas