topic Re: Not eligible for Spotify duo in Subscriptions

Not eligible for spotify duo

jonbh95 — Wed, 01 Jul 2020 18:44:18 GMT

Plan

Student Premium

Country

USA

Device

(Dell Laptop, iPhone XS)

Operating System

(iOS 13, Windows 10.)

My Question or Issue

In attempting to sign up for a Duo subscription, I keep getting the error "It looks like you're not eligible for that offer, but we found more for you"

Re: Not eligible for spotify duo

Billy-J — Wed, 01 Jul 2020 22:29:06 GMT

Hey @jonbh95, thanks for reaching out to the Community!

Thanks for the report. I'll take a look at this and get back to you as soon as possible.

Thanks for your patience in advance!

Re: Not eligible for spotify duo

jonbh95 — Wed, 01 Jul 2020 22:51:48 GMT

Actually managed to chase down an answer myself. I’m not eligible to upgrade directly from my student premium.

Re: Not eligible for spotify duo

Billy-J — Thu, 02 Jul 2020 15:54:32 GMT

Hey @jonbh95,

Thanks for the update!

Could you share the steps you did when you tried to switch from Student to Duo before you saw the message (for example, did you see this page after clicking to switch plans from your Account Overview page?)?

Keep me posted!

Re: Not eligible for spotify duo

antonblue11 — Thu, 02 Jul 2020 18:03:21 GMT

Hello, I am getting the same error message when I click on "Get Started". After I click on it I see "It looks like you’re not eligible for that offer, but we found more for you." I have a premium membership with hulu right now and want to go the Duo. Please help.

Re: Not eligible for Spotify duo

kristen_corb — Fri, 03 Jul 2020 20:10:33 GMT

I also have Spotify Premium with Hulu and it tells me I'm not eligible for Duo. Help!

Re: Not eligible for Spotify duo

Billy-J — Sat, 04 Jul 2020 06:45:12 GMT

Hey all,

Could you try checking the solution posted in this thread and let me know how it goes?