Cannot join Duo invite from another country

Mikkohog — Sat, 04 Jul 2020 11:24:24 GMT

Plan

Premium

Country

Sweden

Device

Samsung A6

Operating System

Android 9

My Question or Issue

My partner set up Duo subscription and invited me. We both have everything set up in Sweden (account, payment, etc). When I enter the address (exactly the same as my partner, we live together in Sweden), I get the message that "You're in another country" which is true since I'm in Finland on vacation. So is this really a feature that I cannot join when I'm in another country? Do I need to be without spotify until I'm back in Sweden, even though we are paying for Duo now?

Re: Cannot join Duo invite from another country

Billy-J — Sat, 04 Jul 2020 19:03:39 GMT

Hey @Mikkohog, thanks for reaching out to the Community!

I'm sorry to hear this.

The Premium Duo plan will only work if both people reside at the same address.

Since you're in Finland for vocation, you'd need to wait until you get back in Sweden before you both can enjoy the Premium Duo plan.

There is some more information on how this plan works here.

I hope this helps. Let me know if you have any more questions!

topic Re: Cannot join Duo invite from another country in Subscriptions

Cannot join Duo invite from another country

Re: Cannot join Duo invite from another country