topic Re: Spotify Premium Gift Card Pin Not Working in Subscriptions

Spotify Premium Gift Card Pin Not Working

grace54 — Sat, 04 Jul 2020 18:45:09 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My spotify premium pin that was on the back of my gift card is not working. It says something went wrong everytime I try to enter in the pin. I paid for this gift card but it is not letting me redeem premium. Nothing is working and i dont know how to get the correct pin.

Re: Spotify Premium Gift Card Pin Not Working

Billy-J — Sat, 04 Jul 2020 19:06:09 GMT

Hey @grace54, thanks for reaching out to the Community!

Could you try redeeming your gift card here using a different browser or private window?

If that doesn't help, try following the troubleshooting steps provided here. You can also send me a screenshot of the error message you're receiving (make sure to hide the PIN number when posting to the Community).

Let me know how this goes!