topic Re: been charged for the free trial after 2 days in in Subscriptions

been charged for the free trial after 2 days in

nonoyoulou — Fri, 03 Jul 2020 15:45:30 GMT

Plan

Free/Premium

Country

canada

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

So, registered for the free trial two days ago, only to see that I've been charged 10.99$, though it was written that the 1st mouth is free.

It definitely hasn't been a month yet so why was I charged and how do I get refunded?

Petya — Sun, 05 Jul 2020 09:03:48 GMT

Thanks for reaching out!

If you have been charged for Spotify Premium without a trial month, it could be due to several reasons:

Your payment method might have been used for the Premium subscription of a friend or a family member of yours.
You might have had another Spotify account in the past and you could've subscribed for one month of Premium with the same payment method.

For more information on how to get a refund, head to this article.

Let us know how it goes!