topic Re: Double payment in Subscriptions

Double payment

Gabbyann — Thu, 02 Jul 2020 20:05:05 GMT

I have a premium family account. A month or two ago I needed to change my credit card information and the only way I could figure out how to do it was to delete my account and sign back up with the new credit card. But I am still being charged on the old card as well as my new card, so I am paying my monthly fee twice. How do I get the charges to stop on my old card.

Re: Double payment

OneByBoo — Thu, 02 Jul 2020 20:12:17 GMT

Hi there @Gabbyann,

thanks for reaching out !

Let's start by eliminating the option of a second account by using this support page.

It'll help you locate all of the active accounts listed with your details.

Let me know how it goes 🙂

Re: Double payment

Gabbyann — Mon, 06 Jul 2020 14:55:17 GMT

The only account that came up was the one through my email with my new card. No account through Facebook and neither of my other emails came up as being connected with an account. What is my next step?

Re: Double payment

OneByBoo — Tue, 07 Jul 2020 08:32:26 GMT

Hi @Gabbyann,

thanks for trying out my advise !

If you've eliminated the option of a second account, please reach out to support through this "About Us" page and have them take a closer look for you.

Let me know if you have any further questions 🙂