topic Re: debit card as payment in Subscriptions

debit card as payment

sheyala — Tue, 07 Jul 2020 04:09:09 GMT

Hi,

I've been trying to sign up for Spotify premium with my debit card and it keeps sending me to the payment failure page. I have tried it on a different browser and an incognito page as well and still, it didn't work

Plan

Free/Premium

Country

U.S.

Re: debit card as payment

Mario — Tue, 07 Jul 2020 07:13:28 GMT

Hey @sheyala,

Thanks for reaching out about this here in the Community.

If you received a "payment failure" notice from Spotify when you tried to subscribe to Premium, it'd be great for you to reach out to your bank/payment method provider to double-check your card is enabled for foreign, secure online (and even recurring) purchases.

Hope you'll find this useful. We'll be here if there's anything else we can help with!

Re: debit card as payment

simplysaige — Fri, 10 Jul 2020 15:05:55 GMT

I am having the same issue and I have tried using 2 different debit cards. I've contacted the bank and everything is fine with my accounts. It's a problem on Spotify's end. I've literally done everything that was required (including going on an incognito browser). So can you guys please find out the issue. Thanks.

Kind Regards

Re: debit card as payment

juaned — Sun, 12 Jul 2020 01:29:18 GMT

Same problem, not a single card, debit or credit, from different banks and fully functional when doing purchases outside Argentina and subscriptions... none is being accepted. As everybody else I already followed the Incognito procedure.