topic Re: Change in payment detail failed in Subscriptions

Change in payment detail failed

dmbojic — Tue, 14 Jul 2020 07:44:26 GMT

Plan

Premium

Country

Netherlands

My Question or Issue

Hello,

I was changing the payment method (to a different bank) through my Account, paid the 0.01 euro as required, but it has not changed. Can someone please check this?

Thanks

Re: Change in payment detail failed

Mario — Tue, 14 Jul 2020 08:10:22 GMT

Hey @dmbojic,

Thanks for reaching out about this here in the Community.

If you successfully updated your payment info, you should be charged on the new card starting with your next Spotify bill!

If you're having issues with confirming the new payment method in your account page, it'd be great to double-check the card is enabled for foreign, secure online, and recurring purchases. You can contact your bank or credit company to check.

Hope you'll find this info useful. We'll be here if there's anything else we can help with!

Re: Change in payment detail failed

dmbojic — Tue, 14 Jul 2020 08:16:42 GMT

Hi Mario,

I did the change as it is supposed to be done, using "IDEAL" payment method and changing the bank to me new bank. I then had to pay 0.01 cents (which were detracted from my bank account), but then there was no confirmation from Spotify that it has been changed and in my account, the old bank is still showing instead of the new bank.

Re: Change in payment detail failed

Mario — Tue, 14 Jul 2020 08:25:34 GMT

Hey @dmbojic,

Thanks for keeping us in the loop.

To further clarify, this is the procedure to update your payment details, or change your payment method:

Log in to your account page.
Under Your plan, click UPDATE next to your payment method.
Note: If your plan is associated with a partner, you’ll need to contact them directly to manage your payment.
Enter a new payment method.

To confirm, the changes will take effect from your next billing date. Furthermore, Spotify does not charge you for this procedure. If you received charges, it'd be great for you to discuss them with the provider of you payment method.

Hope you'll find this useful. Let us know if there's anything else we can do for you!

Re: Change in payment detail failed

dmbojic — Tue, 14 Jul 2020 08:34:34 GMT

Hi Mario,

Not sure if you know how the payment works in the Netherlands. We have a so called "IDEAL" payment method. I didn't change the method, I only changed the bank used with this method.

When the bank is changed within this method, you're supposed to pay 0.01 euro through this method, so it is confirmed that the bank account is correct.

I did all this, the 0.01 euro was charged, but no confirmation nor the change under my account (it is still showing the old bank).

Re: Change in payment detail failed

Mario — Tue, 14 Jul 2020 08:40:42 GMT

Hey @dmbojic,

Thanks for replying.

To further clarify, is the "account" you're mentioning, which is still showing your old bank, your IDEAL account or your Spotify account?

Looking out for your next reply 🙂

Re: Change in payment detail failed

dmbojic — Tue, 14 Jul 2020 09:05:27 GMT

It is showing "IDEAL" (correct), but with my old bank, instead of new bank (incorrect), within my Spotify account.

Re: Change in payment detail failed

Mario — Tue, 14 Jul 2020 12:40:31 GMT

Hey @dmbojic,

Thanks for your reply and the further clarification.

At this point, it'd be great to see if the change is reflected in your Spotify account by your next billing date.

We'll be here if we can help any further with this or anything else in the meantime!