topic Re: Spotify duo in Subscriptions

Spotify duo

user-removed — Wed, 15 Jul 2020 04:09:01 GMT

Plan

Premium + Hulu

Country

Unites states

Device
iPhone 11

Operating System

(iOS 10

My Question or Issue

I got an email about signing up for Spotify duo, (I already have spotify premium with Hulu) and wanted to get the duo for me and my fiancé but I clicked on the link and it said “I’m not eligible”? How can I become eligible and what are the requirements to determine whether I’m “eligible” or not?

Re: Spotify duo

Billy-J — Wed, 15 Jul 2020 04:20:25 GMT

Hey @user-removed, thanks for reaching out to the Community

Since you currently have a subscription involving Hulu, you won’t be able to switch to Duo while your current bundle is active. In order to get Duo, you’ll first need to cancel your current plan and resubscribe once you revert back to free. Keep in mind that the access to the Hulu bundle will then be lost and won’t be able to add it back to your account. This also holds true when you’re upgrading to Premium Family or any other plan.

There is some more information on Premium Duo here.

I hope this helps! Let me know if you have any additional questions.

Re: Spotify duo

user-removed — Wed, 15 Jul 2020 06:24:51 GMT

Definitely helped thank you very much for your response!