topic Re: Issues with BillDesk UPI payment - Status changed to: Under investigation in Subscriptions

Issues with BillDesk UPI payment

Mario — Wed, 15 Jul 2020 09:48:00 GMT

Hey folks,

Thanks for reporting this issue to us.

It’d be good for you to wait at least 3 days for the payment to be processed.

In the meantime, if you’d like, you can contact your payment method provider for further details regarding the transaction.

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

Re: Issues with BillDesk UPI payment - Status changed to: Under investigation

Mario — Sun, 12 Jul 2020 10:37:11 GMT

Hey folks,

Thanks for reporting this issue to us.

It’d be good for you to wait at least 3 days for the payment to be processed.

If you waited for longer, make sure to click +VOTE and stay assured that this is being looked into.

In the meantime, if you’d like, you can contact your payment method provider for further details regarding the transaction.

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

Re: Issues with BillDesk UPI payment - Status changed to: Under investigation

Elena — Wed, 15 Jul 2020 09:53:35 GMT

Hey everyone!

We have an update on this.

Can you start by taking a look at your Receipts page? If you don't see the payment there, it means that it hasn't gone through successfully on our end.

In this case, we'd recommend speaking with your payment provider to establish the status of your payment and get a refund if needed.

Just let us know if you have any further questions!

Have a great day!